Laura Martin

Senior Consultant - Business Analysis @Opencast | B Corp™

Lincoln, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Senior Consultant - Business Analysis @Opencast | B Corp™

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GB

I am a Senior Business Analysis Consultant, working across a wide range of public and private sector clients. I am currently working in Government Services.

EDUCATION

1997 — 2000

University of Lincoln

Bachelor of Arts (B.A.), Communications

SKILLS

Change ManagementProject ManagementTrainingTelecommunicationsTroubleshootingCall CentersCustomer ExperienceTeam ManagementTelephonyCustomer ServiceTeam LeadershipProduct ManagementOutsourcingBusiness Process ImprovementManaged ServicesPerformance Management

ABOUT LAURA MARTIN

Experienced Business Analysis Consultant, Business Improvement Manager, and Agile Product Owner.Extensive telco industry legacy. Currently working for a brilliant technology consultancy, working with a broad range of clients in government, finance, health care, utilities and more. Working in agile and waterfall delivery methodologies. Key skills: Agile methodology and delivery, business requirements, process development, process mapping, journey mapping, training, coaching, project management, change delivery, customer experience, UI design, system design and development, system integration, stakeholder management, operational engagement, planning, benefit realisation, trouble shooting, tactical and strategic improvement solutions.

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Laura Martin — Senior Consultant - Business Analysis at Opencast | B Corp™ in Lincoln, GB | Unifers