Laura MacDonald
IT Trainer @Live Learning Co
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WORK HISTORY
IT Trainer @Live Learning Co
Delivering a wide range of Google Workspace and Microsoft 365 training sessions as part of the CEyX learning service.
ABOUT LAURA MACDONALD
An enthusiastic and highly motivated self-starter with excellent communication skills. A strong influencer with exceptional stakeholder management skills and the ability to foster effective relationships at all levels. A versatile team player possessing a wide range of skills including the management and delivery of high quality training programmes, training needs analysis, and a proven record in driving high impact, lasting change. Cloud systems specialist with extensive knowledge of Microsoft Office 365 and Google G Suite, and the ability to quickly become skilled in bespoke systems. I am a TAP qualified Institute Certified Training Practitioner (Institute of IT Training) and also hold the following certificates: • NVQ Level 3 in Business Improvement • PRINCE2 Foundation Certificate • ITIL Foundation Certificate in IT Service Management • City & Guilds 730 Adult Education Certificate Key Skills: • Cloud computing, especially Microsoft Office 365 and Google G Suite • Strong influencing and communication skills, essential for training delivery and stakeholder engagement • Organisation and planning; demonstrated by the management of large scale training programmes. • Development and implementation of Training Needs Analysis systems • Design of training materials and technical documentation to support IT courses • Delivery of training sessions on all major desktop software and bespoke systems
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