Laura Lynch
Customer Operations & Execution Lead | Inventory, Logistics & Cross-Functional Ops
- Role
- Customer Operations at Gucci
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Laura Lynch
Customer operations and operations execution leader with 10+ years of experience working across luxury, retail, beauty, and consumer goods organizations. I operate at the intersection of customer experience, inventory, and operational execution—focusing on the behind-the-scenes workflows that enable reliable delivery and strong customer outcomes.My career spans merchandising, product and inventory operations, and customer operations in complex, high-volume environments. I’ve partnered closely with supply chain, merchandising, sales, marketing, and global teams to support order flow, inventory integrity, forecasting, reporting, and process improvement.My foundation in luxury operations was built at Coach, where I supported global product and inventory operations for 250+ SKUs and contributed to the development of internal inventory management systems, improving operational workflows across multiple departments.I later expanded into analytics-driven operations at Revlon, supporting inventory planning, forecasting, and cross-functional reporting, before spending nearly three years at KOSÉ America building and leading customer operations across three beauty brands. At KOSÉ, I owned order fulfillment support, 3PL coordination, forecasting, exception management, and operational process improvement.I’m particularly strong at identifying operational gaps, managing complexity, and translating customer impact into actionable operational improvements. I’m interested in Customer Operations, Operations Manager, and Supply Chain Operations roles where I can own execution and grow into broader operational leadership.
Experience
Customer Operations
Oct 2025 — Present · New York, NY, US
Education
University of South Carolina Upstate
Bachelor of Arts - BA, English
LIM College
Master's degree, Visual Design
Skills
- Apparel
- Microsoft Word
- Customer Service
- Merchandising
- Social Networking
- Fashion
- Powerpoint
- Visual Merchandising
- Styling
- Retail
- Social Media
- Retail Sales
- Microsoft Office
- Sales
- Time Management
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