Laura Lillo
Director of Sales & Marketing Accounts Payable Operations Revenue Management @Gulph Creek Hotels
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WORK HISTORY
Director of Sales & Marketing Accounts Payable Operations Revenue Management @Gulph Creek Hotels
Hilton Garden Inn Saratoga Springs, NY, US
Currently responsible for developing and implementing successful sales and marketing strategies to meet and exceed the hotels overall financial goals. Maintain current relationships and proactively identify new business opportunities/relationships in the market while upholding superior customer service and accommodations for all guests. Oversee accounts payable for key client accounts. Actively involved in revenue management, which includes monitoring and controlling inventory, developing and implementing sales and marketing plans, developing budget/P&L projection and forecasts, and seeking out cost effective marketing and advertising opportunities. Largely involved with day-to-day operations of the hotel including: ensuring all hotel staff comply with operational and service standards, training/developing hotel staff to achieve their career, identifying strategic goals for the hotel and communicating the importance to staff, helping resolve guest complaints and booking/billing issues, recruiting and hiring new hotel staff to fill vacant positions.
EDUCATION
University of Massachusetts Amherst
BS -School of Business & Business Administration, Major in Hospitality Management – Hotel Restaurant and Travel Management
ABOUT LAURA LILLO
Highly motivated and dynamic Sales leader with a proven record in consistently exceeding revenue goals, client satisfaction, employee development & engagement, and revenue retention. Strategic business planner who focuses on providing customers with the best solution to their individual needs through consultative Hotel Management tactics that maximize profitability while maintaining high standards of care. Strong relationship builder focused on providing excellent Customer Service
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