Laura Lattimore

About Laura Lattimore

Detailed oriented. Punctual. Dependable. My objectives are to exceed…

Experience

1. Desktop Engineer

   Rolls-Royce

   Jun 2016 — Present · Indianapolis, IN, US

   User account administration, i.e, account creation and management and password resets on Active DirectoryWhen the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Deskside Engineer will escalate the issue/problem to proper tier 3 support team memberEmail account administration, i.e, account creation and management and distribution lists on Exchange 2007, 2010, and 2013Coordinate project phases and schedules for refresh project, software upgrades, software updatesArrange support services for offsite refresh projectOrder and Track Inventory and suppliesTrack progress of projects and report to Project Management and onsite Rolls-Royce executivesPerform POC testing on new devices and track feedback from customersAssist with Software testing after and during upgrades/updatesResolve and track issues caused by projects, train Deskside services on resolutions for BAU team to takeover Install, upgrade, support and troubleshoot for printers, computer hardware, and any other authorized peripheral equipmentPerforms general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipmentResponsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the networkUse diagnostic tools in SCCM to troubleshoot problems associated with network connectivity, and workstation hardware/softwareWorks with vendor support contacts to resolve technical issues within the desktop environmentEscalate issues and involve experts wherever required in order to resolve issues as quickly as possibleEnsure old clients, personal computers (PC) or notebooks are disposed of per Company’s policy after refresh project is complete. Manage ticketing queue, dispersing tickets to team members

Skills

• Oracle, Extra Personal Client, Citrix, Relational Databases
• Windows
• Troubleshooting
• Networking
• Help Desk Support
• Windows 7
• Technical Support
• Visio
• Hardware
• Software Documentation
• Project Management
• Visual Basic, Sql
• Data Warehousing, Telecommunications, Internet, Disaster Recovery Planning
• Integration
• Unix, Windows 9x/Nt/2000/Xp/2k3, Novell Netware, Mac Os, Ubuntu, Windows Vista,
• Sharepoint
• Testing
• Software Installation
• Ms Project, Ms Visio, Ms Office, Lotus Notes, Print Key, Quickbooks, Microsoft S
• Operating Systems