Laura Johnson
Senior Enterprise Customer Success Manager at Numerator
- Role
- Senior Enterprise Customer Success Manager - Cpg at Numerator
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Laura Johnson
My experience in Customer Success and Design has allowed me to combine analytical problem solving with my creative talents. I have broad competencies and a passion for applying new tactics to captivate my target audience and drive results. https://lgj824.wixsite.com/my-site
Experience
Senior Enterprise Customer Success Manager - Cpg
Feb 2025 — Present · Chicago, IL, US
Current portfolio of 16 enterprise clients totaling 2.3M ARR; Own a $325K ARR account (3-year term, 5 stakeholders); built and executed a multi-threaded engagement plan that mitigated high risk rate with predominantly 2–3 year terms• Identified and aligned the right customer stakeholders to engage with Sales, directly influencing $150K in product revenue and contributing to a $1.5M Insights & Survey deal through data-driven insights.• Drove adoption and executive engagement by launching a monthly integrated newsletter (all platforms in one view) and monthly usage touchpoints; tailored QBRs/E BRs quarterly or bi-annually per client preference to maximize ROI.• Turnaround win: Advised a client facing major market-share losses at natural retailer; used promo analytics to shift timing and depth strategy (earlier-in-month cadence + deeper discounts), resulting in a 270% sales lift.
Education
University of Pittsburgh
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
2016 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.