Laura Jensen
- Role
- Customer Success Director at Jacquard
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Director
Feb 2022 — Present · New York, NY, US
Jacquard is purpose-built tooling for on-brand messaging that resonates wherever peopleare. Calibrated by language experts and producing trusted content at speed and scale,Jacquard helps leading global brands drive sustained brand affinity by harnessing thebenefits of generative AI.• Awarded MVP for Customer Success in March 2024.• Identified areas for expansion and increased global account ARR by 177% by deploying generativeAI use cases to enhance cross-channel campaign performance.• Manage the entire customer lifecycle while developing strategic account plans with clear goals,actions, and timelines, in collaboration with cross-functional teams.• Proactively address customer health risks and advocate within the organization to ensure customerneeds are met and solutions are implemented.• Prepare and present Executive Business Reviews to senior stakeholders, aligning on businessobjectives, identifying growth opportunities, and ensuring continued value from the platform.• Trained and mentored a direct report and additional team members, helping to build their skills andenhance overall team performance.
Education
University of Wisconsin-La Crosse
Bachelor of Science, Marketing
2006 — 2010
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