Laura Jablansky
- Role
- Director, Global Customer Experience at CommScope
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Laura Jablansky
Over ten years of experience in global business operation roles and currently Director of…
Experience
Director, Global Customer Experience
Feb 2023 — Present
Providing alignment and collaboration with Global Sales Leadership’s strategies and revenue targets. Supporting the business through each phase of the customer journey- pre and post sales. • Reporting to the VP of Business Operations and collectively working with internal partners to unify and tactically support best practices and efficiencies over the corporation along each step of the order to cash process. Collaboratively partnering with key stakeholders to understand future business needs and global initiatives. • Seamless order entry and ‘clean’ bookings using automation tools, EDI/ARIBA, or add value shared service teams. Validation of commercial terms and contracts to ensure compliance and able to recognize revenue at point of terms. Business entity changes and management to contracts, especially areas of government tax withholding or company acquisitions. • Creating and encouraging full ERP and CRM systematic integration, while also leveraging RPA and automation tools. Continuous process optimization calling out and able to visually depict gaps through process flow tools within our Customer Experience Organization. • Devolving a Center of Excellence (COE) team in India to support our day-to-day business needs inclusive of KPI’s internally and with our customers. Dynamic dashboards and using tools such as Power BI to bring together data points. • Aligning process flows and improvements with Product Management, Planning and Logistics improving communication and visibility within our teams. Assisting in expedite issues and constructing escalation and allocation paths to fit the business and customer requirements without disruption to other orders or regions. Managing Available to Promise (ATP) scheduling and manual scheduling. • Backlog management and analysis of schedule ship dates in alignment with customer request dates and supply commits. • Analysis of business forecasts, supply and demand to call out risks and direct teams to meet the financials.
Education
Nova Southeastern University
Masters of Business Administration, Supply Chain Management
2012 — 2013
Cologne University of Applied Sciences
Study Abroad- International Business and Trade
2010
Florida Atlantic University
Bachelors of International Business and Trade, International Business and Trade
2011
Skills
- Account Management
- Budgets
- Inventory Management
- Forecasting
- Operations Management
- Microsoft Excel
- Microsoft Office
- Team Building
- Sales Management
- Team Leadership
- Strategic Planning
- Supply Chain Management
- Training
- Retail
- Supply Chain
- Purchasing
- Marketing
- Leadership
- Vendor Management
- Customer Service
- Process Improvement
- Cross-Functional Team Leadership
- Marketing Strategy
- Negotiation
- Logistics
- Market Research
- Management
- Sales
- Business Strategy
- New Business Development
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