Laura J. Hays
Vice President Small Business @CNA Insurance
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WORK HISTORY
Vice President Small Business @CNA Insurance
Leads U.S. Small Business sales, strategy, technology, and delegated programs teams. Drive market engagement, distribution strategy, and communication initiatives. Builds and develops talent across a diverse group of professionals. Grows and expands small business in conjunction with underwriting and other, enterprise business units. Manages P&L, including budgeting, forecasting, and results of profitability and both top- and bottom-lines
EDUCATION
University of Nebraska-Lincoln
Bachelor of Science (B.S.), Secondary Education and Teaching
University of Alaska Fairbanks
Master’s Degree, Security and Disaster Management
ABOUT LAURA J. HAYS
I am a seasoned leader, mentor, and coach who develops and executes strategies for profitable growth and expansion with independent agents, global brokers, and national networks. As a VP of Small Business, I coach a team of sales, technology, strategy, & program professionals to success, secure commitments for commercial insurance panels, facilities, and book transfers across the insurance enterprise, launch and maintain strategies for profitability, and collaborate across field leadership and cross-functional business units.I am passionate about fostering lasting business relationships, motivating change, and exceeding expectations. I hold the Certified Insurance Counselor (CIC) credential and have been recognized as the Company Representative of the Year by the IIAN membership. I am also committed to expanding my knowledge through continued education, with a Master\'s degree in Security and Disaster Management from the University of Alaska Fairbanks. I leverage my organizational capabilities, process improvement skills, people management experience, and new business development expertise to create innovative approaches to discover new opportunities and provide solutions to customer needs.
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