Laura Herrlein
Motivated management professional with extensive background in a call center environment.
- Role
- Principal Process Manager at Capital One
- Location
- Sioux Falls, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Laura Herrlein
Motivated management professional with extensive background to implement scorecard…
Experience
Principal Process Manager
Feb 2022 — Present · Richmond, VA, US
Education
National American College
Bachelors Degree, Business Administration and Management, General
1991 — 1995
Skills
- Coaching
- Microsoft Office
- Back Office
- Analytics
- Auditing
- Requirements Gathering
- Agile Project Management
- Access
- Operational Risk
- Change Management
- Business Analysis
- Business Process Improvement
- Aml
- Relationship Management
- Scrum
- Agile Testing
- Project Management
- Agile Methodologies
- Retail Banking
- Management
- Team Building
- Process Improvement
- Time Management
- Bpo
- Loans
- Agile Leadership
- Credit
- Financial Services
- Banking
- Risk Management
- Team Leadership
- Operations Management
- Microsoft Excel
- Analysis
- Vendor Management
- Call Centers
- Process Management
- Middle Office
- Financial Analysis
- Credit Cards
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