Laura Hernandez

Director of Finance and Operations @New Challenge Ministries

Torrance, CA, US
MOBILE NUMBERS
+13•••••••41

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WORK HISTORY

Apr 2020 — Present

Director of Finance and Operations @New Challenge Ministries

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Torrance, CA, US

Planned and coordinated move to new facility and prepared operations to maximize productivity• Manage day-to-day operations to achieve objectives of reducing food waste and maximizing distribution• Ensure quality control of food distributed and ensure all customers receive amazing customer service• Created a monthly and annual budget and ensured that operations meet financial targets* Report to Board of Directors financial status of food bank every month and maintain all meeting records as well as monthly financial records.• Plan & execute five community outreach events each year* Created SOP’s and trained all new volunteers on food bank procedures and goals• Maximize efficiency and productivity through extensive process analysis

EDUCATION

N/A

Heald College

AA

SKILLS

Account ManagementCustomer Relationship Management (Crm)TelemarketingManagementTeam BuildingTelecommunicationsOutsourcingAnalysisProject ManagementProcess ImprovementSalesTime ManagementLead GenerationVendor ManagementContact CentersLeadershipCustomer SatisfactionTrainingCall CentersHiringBusiness Process ImprovementMarketingCross-Functional Team LeadershipHuman ResourcesCall CenterCustomer ExperienceInventory ManagementSales ManagementSales OperationsCustomer RetentionCrmCustomer Service

ABOUT LAURA HERNANDEZ

I am passionate about helping people and creating positive experiences. Through community…

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