Laura Heritage

Head of Customer Success @Clicktech

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Head of Customer Success @Clicktech

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EDUCATION

2009 — 2011

Exeter College

A Levels - Law, Psychology & English Literature

2015 — 2016

CIM | The Chartered Institute of Marketing

Certificate in Professional Marketing, Level 4

2018 — 2019

CIM | The Chartered Institute of Marketing

Diploma in Professional Marketing, Level 6

2011 — 2014

Cardiff University / Prifysgol Caerdydd

Bachelor of Laws - LLB

2007 — 2009

Teignmouth Community College

13 GCSEs - Including 5 A*s, 4As

SKILLS

Legal WritingMarketing StrategyMicrosoft ExcelTime ManagementMarketingPeople SkillsMarketing CommunicationsCustomer ServiceLegal ResearchSalesPeople Management

ABOUT LAURA HERITAGE

Highly motivated individual, with a proven track record in building a Customer Success team from a small number of individuals, to a core element of a business with a global presence. I thrive under creating new ways of working to ensure success and ensure the customer is kept central to these decisions across the business. I push a consultative approach, with ROI a key driver to proving value. Alongside this, I both enjoy and place a great deal of value in developing team members to achieve their own success.As a Chartered Marketer, I also bring a unique perspective from a Customer Experience point of view and have found this has fuelled my success in my roles, whilst demonstrating my commitment to continual professional development.

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Laura Heritage — Head of Customer Success at Clicktech in Manchester, GB | Unifers