Laura Hemming

WORK HISTORY

EDUCATION

ABOUT LAURA HEMMING

Experienced Credit Risk and Collections Manager with a proven track record across credit collections, risk management, and the full Order-to-Cash (OTC) cycle. Adept at leading teams, enhancing operational performance, and driving strategic process improvements that reduce risk and strengthen cash flow.Currently managing a team of 8 (4 UK-based, 4 offshore), I oversee credit risk for 6 brands and have significantly decreased risk exposure through the implementation of robust risk assessment strategies and ongoing monitoring.Key Achievements:• Reduced Days Sales Outstanding (DSO) by 26% over 2 years — from 42 to 31 days — improving cash flow and operational efficiency.• Reduced aged debt by 96%, from £9.7M (23.6% of receivables) to £380K (3.6%), through disciplined collections and strategic credit control — greatly improving working capital and financial health.• Managed up to 900 client accounts with a total value of £41.1M; currently responsible for 300 clients totalling £10.6M in receivables.I bring hands-on experience across billing, dispute management, sales ledger, and reconciliations, and have played a pivotal role in OTC transformation projects — including reviewing best practices and underwriting SOX-compliant credit policies to align operations with regulatory standards and business goals.