Laura Gust
CX Content Strategist | AI Conversation Designer | UX Content Writer | Copy Editor | Crypto Enthusiast | lauragust.com
- Role
- Cx Content Strategy Lead at Coinbase
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Laura Gust
I\'m a CX Content Strategist and integrated AI Conversation Designer with a passion for helping people solve issues seamlessly. I love to design end-to-end conversational and operational workflows that are LLM, AI, and support agent readable. The machine-readable workflows I write include everything from issue diagnosis, metadata, branch logic, and task execution.I thrive on creating Help Center and Knowledge Assurance content that enhances ease and accessibility. Leveraging data-driven insights, I identify content gaps and address friction points, enthusiastically collaborating with cross-functional teams to create content that drives self-service and customer success.My dedication to empowering people drives my work, particularly in the crypto space, where I\'ve developed a deeper understanding of financial inclusion. The opportunity to help individuals across the globe access financial freedom is not just a privilege—it\'s a mission that fuels my passion for making a meaningful impact.
Experience
Cx Content Strategy Lead
Feb 2026 — Present
Education
Empire State University
Bachelor of Arts - BA, Social History / Minor Creative Writing
2012 — 2016
NYU Steinhardt School of Culture, Education, and Human Development
Master of Arts - MA, Costume Studies / Fashion History
2016 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.