Laura Gulliver
Operational Excellence Senior Manager @Nationwide Building Society
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WORK HISTORY
Operational Excellence Senior Manager @Nationwide Building Society
Swindon, GB
Senior Delivery Manager; Nationwide Technology Industry API Hub; Digital Community; IT Readiness Lead Authored and executed the Hub’s first team-lead Strategy, aligned to the team’s Vision and Mission Statements, to transform the IT Readiness team’s ways of working to drive efficiency and effectiveness benefits (with supporting OKRs), focused on People, Process, Tooling and Approach, achieved buy-in from all impacted stakeholders and the Senior Leadership Team. Reduced key man dependencies within the team with common use of tools and reporting. Developed repeatable, scalable and adaptable frameworks. Lead multiple regulatory deliveries in parallel, across 3 workstreams, adjusting the team’s priorities to meet project demands and timescales. Launched the IT Readiness Value Stream Mapping (VSM) initiative to support future efficiency drives, working with stakeholders internal and external to the Hub with a core outcome to ‘shift left’ and recognise value sooner to make the best use of our Member’s money. The results of the VSM have been used to inform business plans in IT Run, drive collaboration with Service Introduction, pilot initiatives that are expected to be rolled out across the Society to assure efficient Acceptance into Service processes, and received a Monthly PRIDE award for ‘Doing the Right Thing’. Professional Achievements Nationwide Digital Employee of the Quarter runner up, Team of the Quarter winner and Doing the Right Thing monthly winner. Open Banking programme ‘Star of the Month’ award winner selected by the Senior Leadership Team for “building trust and confidence” with stakeholders, “a strong delivery focus, consistently high-quality outputs and a supportive can-do approach”. Self-developed and executed IT Readiness Strategy (including Value Steam Mapping), gaining buy-in from Senior Leaders, stakeholders and my team. Strategy initiatives used to pilot Society wide initiatives and inform future business plans.
EDUCATION
Glasgow Caledonian University
BA Hons
Belfast Institute of Further and Higher Education
AVCE and VCE
ABOUT LAURA GULLIVER
A self-driven, dedicated and motivated change professional, combining a thorough knowledge of Programme practices with a proven ability to successfully deliver high quality programmes and projects on schedule and within budget. A proven leader of multi-site teams, excels at building and maintaining strong, productive relationships with key stakeholders. Continually demonstrates exceptional abilities in managing complex change delivery, including regulatory change, within fast-paced and high-pressure environments, whilst managing multiple activities in parallel. A passion for developing new ways of working and strategic responses to the challenges whilst continuing to mature and adopt new techniques and methodologies. Professional Qualifications and Training Managing Successful Programmes (MSP) Foundation and Practitioner (QA, PeopleCert) Change Management Foundation and Practitioner (QA, APMG) Strategy as a Process and Measures of Success (Coventry University) Nationwide Leadership courses: Leading for Mutual Good, Lead My Team, Coaching & Feedback. Navigating Organisational Change Nationwide People Management, Agile and Kanban training Lean Competency System Level 1a - OE Awareness (Cardiff University) APM Project Management Qualification (PMQ) PRINCE2 Foundation and Practitioner – Registration no: P2RR/016087 Persuasive Negotiation Skills & Client Communications Sage International Project Management Methodology (iSigma) Sage ERP X3 (EPM) Implementation Methodology and Systems Training Professional Achievements Self-developed and executed IT Readiness Strategy (including Value Steam Mapping), gaining buy-in from Senior Leaders. Strategy initiatives used to pilot Society wide initiatives and inform future business plans. A multi-disciplinary skillset that I have leveraged across a range of project types and business areas, from readiness (IT and Business) to industry lead and compliance attestations. Continuously seeking opportunities to develop, refine and roll out project methodologies, as proven in IT and Business Readiness at Nationwide, and software implementations at Sage UK Ltd. Managed the implementation of Enterprise Resource Planning (ERP), Human Resources and Payroll software solutions to a portfolio of over 90 clients. Successfully implemented an ERP system into a greenfield Government organisation within budget and scope – Sage UK Enterprise Division’s first Government implementation. Implemented Sage’s Mid Market’s UK strategy to implement pre-configured ERP systems across Business Partners and direct to customers.
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