Laura Grant
Vice President of Product Development - Artificial Intelligence and Global Membership Products @American Express
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WORK HISTORY
Vice President of Product Development - Artificial Intelligence and Global Membership Products @American Express
London, GB
Lead a global product team of VPs, Directors and PMs currently focused on developing the next generation of membership products and platform capabilities that leverage both traditional AI and generative AI. Examples include generative AI features and products that transform the travel and dining customer experience and advanced recommendations algorithms for personalisation.
EDUCATION
University of Sussex
Bachelor's degree, Artificial Intelligence
University of Sussex
Master of Science (MSc), Human-Centered Computer Systems (Human Computer Interaction)
ABOUT LAURA GRANT
Global product leader at American Express with 18 years of experience developing and shipping award-winning digital products to millions of customers worldwide. Experience managing cross-functional & global teams of 100+, including the leadership and integration of Amex-acquired companies. Domain expertise in Artificial Intelligence - led the architectural design, product development and global expansion of the chat and conversational AI product and platform for Amex that now services and automates millions of card member interactions per month. Currently focused on developing the next generation of AI-powered digital membership products to improve customer experience, drive engagement and revenue.
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