Laura Gohl

About Laura Gohl

I’m a Product Strategy & Operations leader with 18+ years of experience driving growth across SaaS, startups, and service-based businesses. My career sits at the intersection of product, customer experience, and operations — where vision meets execution. Most recently, I’ve led Business Operations for a high-growth startup, scaling CX, QA, and operational infrastructure from the ground up. I’ve led cross-functional and globally remote teams across CX, CS, QA, and Ops. Implemented CRM systems (Zendesk, Gladly) from scratch. Reduced product wait times by 25% through improved testing and coordination. Co-led a SaaS product launch that increased revenue by 140%• Authored 50+ SOPs, cutting quality errors by 90%• Reduced operational turnaround times from 14 days to 24 hoursI’m Wharton-certified in Product Management & Strategy and known for blending analytical rigor with creative problem-solving. I thrive in fast-moving environments where structure doesn’t yet exist — and I build it.As a founder of my own vacation rental company, I also understand revenue ownership, go-to-market execution, and the realities of scaling a business firsthand.If you’re looking for someone who can:• Translate strategy into operational execution• Build systems that scale• Align product, CX, and revenue teams• Lead distributed teams with clarity and accountability• Improve quality while accelerating growthLet’s connect.

Experience

1. Director of Business Operations

   Koala

   Nov 2023 — Present · Brooklyn, NY, US

Skills

• Project Planning
• Hotels
• New Business Development
• Sales
• Time Management
• Marketing
• Event Planning
• Customer Service
• Trade Shows
• Marketing Strategy
• Budgets
• Rentals
• Strategic Planning
• Tourism
• Investment Properties
• Social Media
• Resorts
• Team Building
• Management
• Vacation
• Online Marketing