Laura Fletcher
Staff Technical Writer at Broadcom Inc.
- Role
- Staff Technical Writer at Broadcom
- Location
- West Chicago, IL, US
- LinkedIn followers
- 500 followers
About Laura Fletcher
Results-oriented, customer and solutions-focused, adaptable, and award-winning content…
Experience
Staff Technical Writer
Jan 2019 — Present · Lisle, IL, US
Sr. Technical writer for mainframe security applications. • Create task- and role-based documentation with an emphasis on use cases, real-world examples, and best practices. • Manage, author, architect, and maintain end-user product documentation on a dita-based, enterprise knowledge management system (Adobe Experience Manager). • Collaborate closely with Engineering, Product Management, User Experience, Product Education, Support, and Services teams.• Active and engaged member of Agile scrum teams.• Meet with customers to address their documentation needs.• Identify user interface improvements and recommended solutions.• Collaborate on information roadmaps. • Monitored internal and external issues, user groups, forums, and social media.
Skills
- Technical Writing
- Software Documentation
- Technical Documentation
- Online Help
- Technical Communication
- Scrum
- Quality Assurance
- Visio
- Agile Methodologies
- Framemaker
- Wikis
- Author-IT
- Manuals
- Management
- Enterprise Software
- Robohelp
- Training
- Single Sourcing
- Structured Authoring
- Content Development
- Content Management
- Sharepoint
- Project Planning
- Information Architecture
- Cloud Computing
- Online Help Development
- Scenario Based Content
- Leadership
- Adobe Acrobat
- Atlassian Confluence Wiki Software
- Docops
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