Laura Fetter

VP, Customer Advocacy Team Lead

Role: VP, Customer Advocacy Team Lead at M&T Bank
Location: Richmond, VA, US
LinkedIn followers: 500 followers

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About Laura Fetter

I’m a strategic, customer centric leader with deep experience transforming service…

Experience

VP, Customer Advocacy Team Lead
M&T Bank
Apr 2023 — Present · US
Oversee the capture of complaints, ensuring strict adherence to compliance and operational risk controls in alignment with the Bank\'s and regulatory standards and policies. Collaborated with the Risk team to enhance controls, successfully closing remediation plans. Played a pivotal role in creating efficiencies and streamlining processes through automation. Strengthened and simplified complaint capture with a team of five direct reports, while maintaining high-quality standards and achieving high employee engagement scores. Successfully coached the team in their development, fostering professional growth.

Education

Sacred Heart University
Bachelor of Science (B.S.)
Sacred Heart University
MBA

Contact information

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Work email
•••••@mtb.com
Personal email
•••••@•••••.com
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Current company

M&T Bank

Financial Services · 31K employees · Buffalo, New York, United States

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

mtb.com

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