Laura Ferzoco
General Manager @Mecha Noodle Bar
Signup · Get unlimited contacts
WORK HISTORY
General Manager @Mecha Noodle Bar
Boston, MA, US
Lead with a guest-first mindset, prioritizing service recovery and relationship-building when issues arise to turn negative experiences into loyal repeat businessConsistently maintain a 4.6 average rating across all review platforms by setting hospitality standards and coaching teams to exceed guest expectationsPersonally manage and resolve high-stress and hostile guest situations with empathy, clear communication, and decisive actionConduct weekly inventory and maintain food costs at approximately 23%Manage labor costs at approximately 30% through strategic scheduling, staffing, and workflow optimizationDevelop and publish weekly schedules ensuring optimal coverage during peak service periodsRecruit, hire, onboard, and develop team members, fostering a culture of accountability, ownership, and genuine hospitalityCoach and mentor staff to lead by example on the floor, reinforcing service standards and guest engagementPartner closely with ownership and leadership to align operational goals with broader business objectives
EDUCATION
Skidmore College
Business Administration and Management, General
UMass Boston
Business Administration and Management, General
SKILLS
ABOUT LAURA FERZOCO
Customer-focused leader with a unique background in both restaurant general management and B2B SaaS sales. I combine hands-on hospitality leadership with consultative sales thinking, service recovery expertise, and a people-first mindset. Known for navigating high-pressure situations, strengthening customer relationships, and driving results through trust, accountability, and exceptional experience.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.