Laura Copstead

About Laura Copstead

Experienced Risk Management professional with a demonstrated history of working in the…

Experience

1. Director, Regional Account Manager

   CorVel Corporation

   May 2017 — Present · Downers Grove, IL, US

   A seasoned leader in account management with a proven track record of driving client satisfaction, managing service delivery, and optimizing regional accounts. Expert in facilitating customer onboarding, ensuring operational excellence, and fostering long-term relationships with clients. Skilled at aligning organizational goals with client expectations, delivering tailored solutions, and managing contract renewals and price adjustments to maximize revenue and customer retention-Customer Onboarding & Relationship Management: Facilitate and coordinate seamless customer set-up processes, ensuring alignment with agreed-upon standards. Lead customer meetings to discuss and define service expectations, with continuous communication to maintain high satisfaction levels-Account Strategy & Service Delivery: Develop and maintain detailed account service instructions, ensuring that they are communicated to the service staff and accessible via internal platforms (e.g, SharePoint). Manage the integrity and delivery of client-specific reports to ensure accuracy and alignment with customer needs-Contract Management & Renewals: Oversee contract renewals, price increases, and additional service opportunities. Collaborate with Account Executives (AEs) and management teams to ensure smooth execution of pricing strategies and timely renewals-Issue Resolution & Service Excellence: Proactively identify and resolve service issues by leveraging appropriate internal channels, escalating operational concerns to local management or the Regional Vice President as needed-Business Development & Sales Support: Present information to clients in a persuasive, organized manner during contract renewals, service discussions, or to promote additional products and services, leading to new business opportunities.

Education

• University of Washington

  Bachelor, Environmental Studies/Population and Health

  2000 — 2004

Skills

• Workers Compensation
• Budgets
• Claim
• Claims Management
• Team Building
• Management
• Human Resources
• Training
• Employee Benefits
• Leadership
• Legal Liability
• Insurance
• Workers' Compensation Claims
• Policy
• Risk Management
• Process Improvement
• Business Process Improvement
• Customer Service
• Deferred Compensation
• Microsoft Word