Laura Chamoun

Head of Customer Experience- North America @Polestar

NJ, US

Oversee end-to-end customer journey design, ensuring seamless interactions from first digital engagement through ownership. •Lead and develop customer care operations, CRM, insights & analytics, and dealer training to deliver consistent excellence. •Champion premium service standards with a white-glove approach. Personalized, proactive, and empathetic support for every customer. •Drive continuous improvement using voice-of-customer insights, ensuring experiences anticipate needs and exceed expectations. •Partner with retail and digital teams to deliver innovative experiences, blending cutting-edge technology with human connection. •Represent the customer at the leadership level, ensuring their voice informs strategy, product, and service decisions.

Fashion Institute of Technology

Bachelors of Science