Laura Chamoun
Head of Customer Experience, North America | Driving Customer-Centric Strategy, Digital Transformation & Loyalty at Scale
- Role
- Head of Customer Experience- North America at Polestar
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Head of Customer Experience- North America
May 2022 — Present · NJ, US
Oversee end-to-end customer journey design, ensuring seamless interactions from first digital engagement through ownership. •Lead and develop customer care operations, CRM, insights & analytics, and dealer training to deliver consistent excellence. •Champion premium service standards with a white-glove approach. Personalized, proactive, and empathetic support for every customer. •Drive continuous improvement using voice-of-customer insights, ensuring experiences anticipate needs and exceed expectations. •Partner with retail and digital teams to deliver innovative experiences, blending cutting-edge technology with human connection. •Represent the customer at the leadership level, ensuring their voice informs strategy, product, and service decisions.
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