Laura Carpentier
Customer Success & Transformation Executive building global CS organizations that scale, retain & grow | Expertise in SaaS, digital-first strategies, onboarding & paid support models | Ex-UiPath, Capgemini, Nielsen
- Role
- Vice President, Global Customer Success at Optro
- Location
- Nyack, NY, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Laura Carpentier
Seasoned Customer Success and Business Transformation leader with 20+ years of experience…
Experience
Vice President, Global Customer Success
Mar 2025 — Present · NY, US
I am responsible for leading Optro\'s Global Customer Success Organization
Education
SUNY New Paltz
BA
California State University-Los Angeles
MA
Skills
- Business Process Improvement
- Cross Functional Team Leadership
- Business Development
- Program Management
- Market Research
- Project Management
- Strategic Planning
- Cross-Functional Team Leadership
- Client Service
- Conflict Resolution
- Advertising
- Customer Insight
- Product Development
- Analytics
- Analysis
- Nielsen
- Team Leadership
- Process Implementation
- Strategy
- Data Analysis
- Client Services
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