Laura Campbell

About Laura Campbell

Have you ever brought in consultants for a critical initiative, only to wonder later whether the investment truly paid off?With more than 20 years in Human Resources and consulting, I’ve learned that the success of any engagement depends less on résumés and more on the strength of the client–consultant relationship. That’s where I focus my work.As Director of Client Success and HR Business Partner (Consulting), I designed and lead a program built to drive measurable ROI while also creating a strong, sustainable consulting experience. The approach starts with thoughtful alignment, matching consultants to the right initiatives based on skills, working style, and client culture - supported by clear expectations, practical onboarding, and ongoing performance and relationship management.Throughout each engagement, I stay closely connected to both clients and consultants, maintaining open communication, identifying risks early, and addressing issues before they escalate. My role is part advisor, part advocate, ensuring clients get real value from their investment while consultants have the support and clarity they need to do their best work.The results are tangible: lower turnover, stronger collaboration, higher client satisfaction, and teams that stay engaged and effective over time. Most importantly, the work creates stability and trust on both sides of the relationship.At the end of the day, I believe business outcomes follow when people are set up to succeed. My work sits at the intersection of people, performance, and partnerships.

Experience

1. Director, Client Success HR Business Partner (Consulting)

   Cc Pace

   Nov 2022 — Present · Fairfax, VA, US

   Designed and continue to lead the Client Success initiative, a people-first, consultative program focused on strengthening client–consultant relationships through alignment, communication, and performance management. The program supports strong engagements, measurable ROI, and workforce stability.Built an engagement model connecting recruiting, onboarding, performance management, and structured feedback to keep teams aligned and surface issues early. Positioned Client Success as an ongoing partner throughout the engagement lifecycle and introduced proactive risk and escalation practices to address misalignment before it becomes disruptive.Created a repeatable feedback loop to capture consultant and client experience insights and use them to improve alignment and engagement over time. Reduced consultant attrition by 15% and achieved a 95% retention rate, with most consultants staying on engagements longer than two years. Consultants are consistently rated 4–5 out of 5 by clients.Improved consultant ramp-up and early impact by refining onboarding and role alignment. Launched a semiannual one-on-one feedback process using quantitative scoring and visual heat maps to assess engagement health and inform mentorship and development efforts. Strengthened hiring outcomes through competency-based evaluations, resulting in an 85% interview-to-offer rate. Increased sourcing speed and candidate quality by incorporating generative AI into screening, enabling strong submissions within 48 hours.Partner closely with client leaders and managers to support a consulting workforce of 85+ consultants across IT, consumer lending, and business agility work. Translate client priorities into practical, people-centered solutions, align consultants to the right work, lead performance conversations, and collaborate with recruiting on workforce planning and talent alignment.

Education

• Bucknell University

  Bachelor of Science (B.S.), Business Administration and Management

• Marymount University

  Master of Science (M.S.), Management & Leadership

  2017 — 2019

• Marymount University

  Graduate Certificate, Human Resource Management

  2015 — 2017