Laura Pelosi
Sr. Director, Digital, ServiceNow Platform Owner
- Role
- Sr Director, Digital End User Satisfaction at Moderna
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Laura Pelosi
Throughout my career I have earned the reputation of a being a Trusted Transformation Leader, Dedicated Customer Advocate, Valued Business Partner and Positive Change Agent. Extensive experience leading diverse global teams. Continuously demonstrates keen ability to focus, align and build effective groups and strategically lead people. Whether acting as a manager or leading a project, I have the ability to motivate individuals to go beyond their minimal efforts, to work in collaboration and to deliver quality results meeting customer’s needs. I have built and preserved a robust and extensive professional network which has resulted in successful cross-functional collaboration, a multitude of successful projects, integration activities, upgrades, process changes and implementations
Experience
Sr Director, Digital End User Satisfaction
Mar 2022 — Present · Boston, MA, US
Education
University of Massachusetts Lowell
Information Technology
Skills
- Leadership
- Cross-Functional Team Leadership
- Life Sciences
- Change Management
- Customer Relations
- IT Strategy
- Program Management
- Manufacturing
- Integration
- Management
- Strategy
- Strategic Planning
- Customer Support
- Pharmaceutical Industry
- Business Process Improvement
- Customer Service
- Biotechnology
- Technical Support
- Business Analysis
- Trusted Business Partner
- Validation
- IT Management
- IT Project & Program Management
- Microsoft Office
- Team Leadership
- Project Management
- Software Documentation
- Customer Service Management
- Business Strategy
- Troubleshooting
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