Laura Brown

Workflow Program Manager @ Amazon | Process Optimization | Operational Excellence

Role: Program Manager at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

About Laura Brown

As a Global Quality Manager at Amazon, I am responsible for ensuring the highest standards of quality and customer satisfaction across multiple remote and physical sites. I have over 7 years of experience in customer service management, team support management, and quality management at Amazon, where I have contributed to improving processes, reducing defects, increasing efficiency, and enhancing customer satisfaction. Some of my achievements include implementing a global quality system, leading a cross-functional team of quality auditors, and overseeing the quality aspects of a global executive space. I have strong skills in process improvement, team building, and team leadership, as well as a passion for delivering excellence and innovation for customers. I am motivated by Amazon\'s mission to be Earth\'s most customer-centric company, and I aim to bring diverse perspectives and experiences to the global quality team.

Experience

Program Manager
Amazon
Jan 2025 — Present · Seattle, WA, US

Skills

Call Centers
Training
Customer Satisfaction
Leadership
Customer Experience
Team Management
Project Management
Customer Service
E-Commerce
Cross-Functional Team Leadership
Business Strategy
Microsoft Excel
Process Improvement
Coaching
Time Management
Microsoft Office
Sales
Performance Management
Microsoft Word
Team Leadership
Contact Centers
Team Building
Management

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.