Laura Brady
IT Director, Personal Lines @The Hanover Insurance Group
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WORK HISTORY
IT Director, Personal Lines @The Hanover Insurance Group
Leading a global team of Business Analysts, Developers and QA, responsible for the overall health and well-being of the Personal Lines production application stack, with a focus on incident management, defect management, application performance monitoring, portfolio management, vulnerability & security remediation, and audit & compliance.• Led a diverse, multi-site team of more than 30 IT professionals comprised of Business Analysts, Developers and Quality Analysts, both contractors and employees, supporting the Personal Lines production application stack.• Restructured the Personal Lines production management teams into a cohesive fully functional support team with a focus on operational excellence, incorporating lessons-learned and best practices.• Created a program where each member has a sense of dedication and ownership for their work and the production environment.• Developed a financial tracking system which allows for analysis and projection of baseline spend in alignment with the PMO’s Business of IT (BoIT) strategy; managing a $10.5M budget.• Engaged with business partners to identify operational obstacles and opportunities for improvements benefitting both business and the technology group. • Created a cross-functional collaboration team to drive efficiencies among enterprise-wide challenges. • Worked with the Infrastructure Technology Organization identifying responsibilities and processes for enterprise challenges related to vulnerability patching for application, middleware, OS, and Database.• Drove an incident reduction effort of identifying trends and developing strategic plan for remediation.• Participated in a monthly analytics forum, using data to drive decisions for application improvement opportunities. • Developed a monthly dashboard for reporting production support/baseline accomplishments, risks and other key awareness items.• Continuous focus on technology debt and vulnerability reduction within the portfolio stack.
EDUCATION
Assumption University
Bachelor of Arts, Mathematics
Worcester Polytechnic Institute
Master of Science, Operations and Information Technology
SKILLS
ABOUT LAURA BRADY
A Technology Operations leader who blends deep technical expertise with people-first leadership to deliver reliable, secure, and high performing enterprise systems. Over a 20+ year career spanning Application Engineering, Database Administration, and IT Operations, I’ve led global, cross-functional teams to elevate reliability, reduce incidents, and modernize the operations ecosystem—without losing sight of the customer or the business outcome.Currently lead the end-to-end health of complex application stacks, partnering across BAs, Developers, QA, DBAs, Security, and Infrastructure to drive incident/problem management, app performance, vulnerability remediation, and audit/SOX compliance. I thrive on data-driven decision making—spotting anomalies, identifying patterns, and translating insights into operational excellence programs that stick.Selected highlights:• Directed a 30+ person global team, building a transparent, accountable culture with clear ownership and measurable outcomes.• Drove incident reduction through trend analysis, root cause elimination, and a single intake & prioritization model.• Built executive-ready dashboards and financial tracking aligned to PMO’s Business of IT, overseeing an $11.2M budget and optimizing spend.• Led database platform operations across SQL Server, Oracle, DB2 (z/OS & UDB), Progress—supporting 4,500+ databases and 200+ TB of data; improved controls, automation, and security posture.• Partnered across CTO/CIO/CISO, Enterprise Architecture, and Portfolio to reduce tech debt, tighten controls, and accelerate time-to-value.• Negotiated strategic vendor moves (e.g, third party Oracle DB support) yielding $750K+ annual savings.My leadership approach is simple: be transparent, coach generously, set a high bar, and remove friction. I’m at my best building resilient operations, modernizing tooling, and aligning teams around clear SLAs/SLOs, risk tolerance, and business priorities.Core strengths: Enterprise Operations Leadership | Incident/Problem/Change | Reliability & Performance | Observability | Tech Debt Reduction | Security & Compliance | Portfolio & Capacity Planning | Budget Ownership | Vendor Strategy | Global Team Building | Executive Communication
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