Laura Bella
Operations & Customer Experience Leader | Sales, Marketing & CX Alignment | Partner Enablement | Transforming Telecom & Cloud Adoption
- Role
- Senior Director Business Operations at Netcarrier
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Laura Bella
I’m a hands-on Customer Success leader with 14+ years of experience building, scaling, and optimizing post-sale organizations in SaaS, UCaaS, and CCaaS environments.My background spans Customer Success, Operations, Sales, and Partner Enablement — which allows me to own the full customer lifecycle from onboarding and implementation through retention, renewal, and expansion.I’ve led cross-functional teams, managed enterprise accounts, implemented CRM and CPQ automation, and partnered closely with Product and Engineering to improve adoption and customer outcomes. Highlights include maintaining 100% retention across top enterprise customers, managing accounts, and driving expansion revenue through AI-driven product enhancements.I’m especially passionate about:• Building scalable Customer Success foundations• Improving customer health and time-to-value• Aligning GTM teams around the customer• Turning complex technology into real business outcomes
Experience
Senior Director Business Operations
Mar 2026 — Present
Education
Strayer University
Bachelors, Business Administration/Marketing
2009 — 2011
Skills
- Call Centers
- Multiprotocol Label Switching (Mpls)
- Sales
- Contact Centers
- Managed Services
- Wireless Technologies
- Telephony
- Telecommunications
- Unified Communications
- Marketing
- Mpls
- Troubleshooting
- Cloud Computing
- Purchasing
- Microsoft Excel
- Account Management
- Voip
- Channel Partners
- T1
- Strategic Partnerships
- Customer Service
- Budgets
- Direct Sales
- Solution Selling
- Voice Over Ip (Voip)
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