Laura Beard

About Laura Beard

As the previous Diversity and Inclusion SCAP Fellow at Starbucks, my dedication to fostering inclusive work environments shines through in every initiative. Partnering with a dynamic team, we craft content and strategies that not only promote equity but also celebrate the multitude of voices that make our company whole. Our work is a reflection of Starbucks\' commitment to nurturing the human spirit—one person, one neighborhood at a time.Drawing upon over seventeen years of leadership experience as a Store Manager and Trainer, I excel in driving legendary customer service and operational excellence. The collaborative spirit is at the heart of how we meet challenges, with a steadfast \"customer comes first\" mentality guiding our actions. My mission is to inspire growth and motivation within our teams, ensuring that each partner\'s potential is fully realized in our pursuit of excellence.

Experience

1. Store Manager Store Manager Trainer Coffee Master

   Starbucks

   Nov 2016 — Present · Nashville, TN, US

   Our mission: to inspire and nurture the human spirit- one person, one cup and one neighborhood at a time.\" Leading a team of partners to create and maintain the Starbucks Experience for customers and partners alike.~Leadership~*Setting goals for the work group, developing organizational capability, and modeling how we work together.* Demonstrate a calm demeanor during periods of high volume and or unusual events.*DIsplay at all times a \"Customer comer first\"mentality while holding partners accountable for delivering legendary customer service.*Drives the implementation of company programs by developing action plans and directly motivating store partners to implement them to meet operational and organizational objectives.*Manages the integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.*Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.*Provides coaching and direction to the store team to take action and achieve operation goals. Consistently reviews store environment and key business indicators to identify opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.~Planning and Execution~*Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operations.*Utilizing existing tools to identify and prioritize communications and regularly uses discretions to filter communications to store team.* Communicates clearly, concisely and accurately in order to ensure effective operations.~Partner Development and Team Building~* Manages store partners by conducting performance development conversations.*Challenges and aspires partners to achieve business results Develops and maintains positive relationship with partners by understanding and addressing individual partner needs and concerns.

Education

• Arizona State University

  Bachelor's degree, Women and Gender Studies

• Ysleta High School

  2001, High School/Secondary Diplomas and Certificates

  1999 — 2001

Skills

• Customer Service
• Customer Satisfaction
• Training
• Loss Prevention
• Retail Sales
• Management
• Team Building
• Recruiting
• Talent Management
• Microsoft Office
• Sales
• Inventory Management
• Commercial Banking
• Inventory Control
• Coaching
• Credit
• Fashion
• Retail
• Relationship Management
• Store Management
• Loans
• Sales Management
• Time Management
• Visual Merchandising
• Consumer Lending
• Leadership
• Merchandising
• Retail Banking