Laura Aragon

Senior Application Engineer @Wärtsilä

San Francisco, CA, US
MOBILE NUMBERS
+14•••••••34

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WORK HISTORY

Mar 2019 — Present

Senior Application Engineer @Wärtsilä

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Emeryville, CA, US

Drive global project management for the Salesforce platform, standardizing delivery processes to ensure consistent execution across international business units.• Lead implementation of complex development assignments, establishing a governance framework to align sales tools with organizational KPIs and long-term business goals.• Develop business requirement specifications based on capacity planning and feasibility studies to optimize sales productivity and reduce operational friction.• Track project milestones and prioritize development initiatives using data-driven insights to support the Americas customer journey and enhance service delivery.

EDUCATION

N/A

San Francisco State University

BFA, Fine/Studio Arts, Painting

2000 — 2001

Computer Learning Center

Computer Programming, Specific Applications

N/A

San Francisco State University

Bachelor of Arts, Art/Art Studies, General

SKILLS

Sales OperationsTrainingNew Business DevelopmentProject ManagementManagementTeam BuildingConsultingLeadership DevelopmentSellingProgram ManagementPerformance ManagementCrmConflict ResolutionSalesAnalysisBusiness ProcessWorkshop FacilitationBusiness DevelopmentBusiness AnalysisLeadershipSolution SellingSalesforce.com DevelopmentProcess ImprovementExecutive CoachingProgrammingDirect SalesCulture ChangeSales ProcessStrategyCoachingLead GenerationSales PresentationsSocial NetworkingSalesforce.comWeb DesignOrganizational DevelopmentSaasGraphic DesignAccount ManagementChange Management

ABOUT LAURA ARAGON

Senior Sales Operations professional with over 20 years of experience driving operational excellence and large-scale process improvement within global energy and technology sectors. Proven expert in leading complex project management initiatives, developing KPI tracking systems, and governing CRM platforms to maximize productivity. Demonstrated success in scaling delivery processes through standardized governance and rigorous business reviews (WBR/MBR/QBR) to support the customer journey.Additional Skills:Core Operations & Leadership: Sales Operations, Project Management, Process Improvement, Governance, Capacity Planning, Business Reviews (WBR/MBR/QBR), KPI Tracking, Operational Excellence, Global Delivery ProcessesTechnology & Platforms: Salesforce.com Administration, Gainsight, Confluent Products and Services, Flows, MCAE, Data Migration, CRM CustomizationStrategy & Analysis: Business Analysis, Sales Process Optimization, Forecast Management, Dashboards and Reports, Lead Generation, Sales Productivity Analytics

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