Laura Gibbs
Team-First Leader | Strategic × Curious × Grounded | Scaling Teams & Solutions in an AI-Enabled World | Collaborator | Forever Learning
- Role
- Sr Director at Alvarez & Marsal
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Laura Gibbs
Seasoned leader scaling organizations, turning strategy into outcomes, building high‑performing teams, elevating onboarding and customer engagement, and designing cross‑functional go‑to‑market programs that drive measurable impact. At Alvarez & Marsal, I lead engagements at the intersection of customer experience, AI‑driven solutions, and new service development, helping clients modernize operations and accelerate growth. Previously, I helped scale Turvo from startup to global SaaS, building a 50+ person Customer Success organization and launching programs that supported 50% YoY growth. My core strength is aligning people, strategy, and execution—simplifying complexity, bringing stakeholders along, and delivering results that matter for customers and the business.
Experience
Sr Director
Sep 2022 — Present · Washington, DC, US
At Alvarez & Marsal, I lead client-facing engagements focused on improving customer experience, scaling AI-driven solutions, and developing new service offerings across marketing, pricing, and customer engagement. In addition to client engagements, I contribute to the growth of the firm’s AI & Analytics practice through capability development, go-to-market strategy, team leadership, and collaboration across business units.
Education
Virginia Tech
Bachelor of Science (BS), Management Information Systems and Services
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