Launa Edwards
Customer Success Leader @ Wells Fargo | Driving Customer Success with Coaching & Development Expertise
- Role
- Sr AVP, Customer Success Associate Manager at Wells Fargo
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Launa Edwards
As a Sr. AVP, Customer Success Associate Manager at Wells Fargo, I have over 15 years of experience in the banking and financial industry, specializing in fraud and risk management, compliance, bank operations and remote team management. I lead a team of 15 professionals who deliver exceptional customer service and resolve complex issues, while reducing losses, improving performance, and enhancing customer satisfaction.I am also skilled in manufacturing process improvement, mentoring, and team motivation, having implemented several initiatives that increased efficiency, quality, and productivity across the organization. I am a servant leader who values integrity, collaboration, and continuous learning, and who strives to empower my team and my customers to achieve their goals and objectives. I am passionate about driving customer success and operational excellence at Wells Fargo, and I am always looking for new challenges and opportunities to grow and contribute.
Experience
Sr AVP, Customer Success Associate Manager
Apr 2022 — Present · US
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service. Collaborate and consult with internal partners and colleagues to ensure customer satisfaction is being delivered in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
Education
University of Phoenix
Bachelor's of Science, Criminal Justice/Law Enforcement Administration
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