Edward L.

About Edward L.

High-impact operations leader with 15+ years scaling global SaaS Professional Services organizations and delivering multimillion-dollar results. Built and optimized high-performing PMO and delivery functions that drive revenue, operational excellence, and sustainable growth at LexisNexis Risk Solutions and leading tech platforms. Excel at transforming fragmented teams into efficient, data-driven engines that consistently exceed business objectives through strategic planning, process rigor, and cross-functional alignment.Core Competencies• Delivery Operations & PMO Leadership• Program & Portfolio Management (Full Lifecycle)• Agile Methodologies & SDLC• Data Excellence & Quality Programs• Performance Metrics & Executive Dashboards• Global Stakeholder Alignment & Reporting• SaaS Platform Optimization & Migration• Customer Success & Revenue Expansion• Operating Model Design & Scaling• Planview | PPM Pro | AdaptiveWork | Jira

Experience

1. Head of Delivery Operations

   LexisNexis Risk Solutions

   Jan 2023 — Present · San Francisco, CA, US

   Led scaling of data operations for global services teams, building high-performance functions with accountability and operational excellence culture to increase delivery capacity and enable sustainable growth.• Designed end-to-end operating models, SOPs, operating rhythms, and long-term planning that ensured predictable delivery, pipeline visibility, and continuous improvement in data excellence.• Established KPI-driven reporting, project execution tracking, and quality assurance frameworks aligning key data decisions for trustworthy, scalable outcomes.• Partnered cross-functionally with Engineering, Product, and leadership to balance cost/quality/timelines while enhancing user experience and accessibility at scale.• Owned full-lifecycle program/portfolio management, delivering frameworks that accelerated execution and competitive ad-vantage in risk-based data platforms.

Education

• University of the Pacific

  Bachelors of Science, Engineering Management

  2003 — 2008

Skills

• Product Management
• Mobile Technology
• Leadership
• Enterprise Software
• Software as a Service (Saas)
• Business Development
• Solution Selling
• Saas
• Wireless
• Customer Relationship Management (Crm)
• Crm
• Agile Methodologies
• Management
• Software Development
• Scrum
• Start-Ups
• Project Management
• Software Engineering
• Strategic Partnerships
• Linux
• Go-to-Market Strategy
• Testing
• Product Marketing
• Salesforce.com
• Sdlc
• Integration
• Pre-Sales
• Mobile Applications
• Professional Services
• Cloud Computing
• Mobile Devices