Latricia B.
Application System Analyst @State of North Carolina
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WORK HISTORY
Application System Analyst @State of North Carolina
Spearheaded analysis and documentation of business processes for the Department of Information Technology (DIT) billing operations, enhancing procedural clarity and efficiency in compliance with secured government data that is critical to operation• Led daily application data reviews to guarantee accuracy and completeness, mitigating potential discrepancies• Assess the current state of the application, identifying aspects which could enhance or improve the overall billing operational performance examining system operations, telecom, shared services business functions, related to NetPlus business rules and system processes within Department Information Technology• Played a key role in client service, resolving billing inquiries and producing detailed reports to meet management and client needs submitted via ServiceNow• Managed project timelines and resources independently, leading successful implementation efforts and ensuring optimal client problem resolution• Query using reporting dating from Structured Query Language (SQL).• Assisted in developing change management plans for deploying upgrades or patches into production environments.• Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.• Developed and managed project plans while providing status updates to management.• Defined application problems by consulting with clients to evaluate procedures and processes.
EDUCATION
University of Phoenix
Master of Business Administration (MBA), Management
Tarboro High School
College Prep
SKILLS
ABOUT LATRICIA B.
As an Application System Analyst at State of North Carolina, I support various business…
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