Latricia H.

About Latricia H.

Driven and intellectually curious team player with a genuine passion for identifying and resolving IT issues with 8 years of experience. Proven ability to break down complex problems into actionable tasks and lead them to successful completion. Meticulous attention to detail and a growth mindset, thriving in dynamic and fast-paced environments. Exceptional communication skills, both verbal and written, facilitating effective collaboration with teams. History of success in individual and group projects, adept at virtual and remote collaboration.

Experience

1. Support Engineer

   hyble

   Aug 2023 — Present

   As a Support Engineer at hyble, I serve as a key technical resource bridging engineering and client support. I investigate and resolve complex platform issues using advanced SQL queries, analyze data pipelines, and manage file integrations via Secure FTP. My role involves writing automation scripts, identifying root causes, escalating bugs through Azure DevOps, and contributing to internal knowledge bases.I regularly work with tools like Microsoft Azure, AWS, and Auth0 to handle authentication, infrastructure, and access troubleshooting. I’m also deeply involved in QA testing and bug triage, partnering with our Scotland-based development team to deliver efficient resolutions.Key Contributions: • Built and optimized SQL scripts to diagnose and resolve customer-reported issues • Automated daily report ingestion from SFTP, improving accuracy and visibility • Streamlined ticket workflows and created internal escalation protocols • Collaborated cross-functionally with ENG and Design teams to implement user-impacting fixes • Authored technical documentation to standardize internal processes

Education

• Regis University

  Bachelor of Science - BS, Computer Science

• Promineo Tech

  Back End Developer

  2021 — 2021

• Community College of Aurora

  Associate of Science - AS

  2019 — 2021