Latrice Virola
Director of Customer Relations @Sarta - Stark Area Regional Transit Authority
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WORK HISTORY
Director of Customer Relations @Sarta - Stark Area Regional Transit Authority
Plans, organizes, oversees and executes marketing, advertising, branding support, public relations activities, customer service actives, as well as all community outreach functions.• Assists customers to ensure the safe, courteous, and on-time transportation of SARTA passengers on both fixed route and paratransit.• Collaborates on strategy & program development with government agencies and community partners to provide effective transit service.• Participates in preparation and administration & monitor and control expenditures of a budget of over $1.8 million.• Leads a staff of 14, including Marketing, Outreach and Customer Services personnel
EDUCATION
Miami University
BS, Decision Sciences
SKILLS
ABOUT LATRICE VIROLA
A highly motivated leader with a passion for total company success through customer satisfaction. Capable of exceeding company and customer expectations by drawing upon excellent organizational and time management skills. Recognized as a creative, detail oriented, effective communicator who employs a values-driven, team oriented leadership approach to drive results. Flexibility to perform in both a self-directed environment and as a team member.Specialties: • Project Management• Vendor Management• Talent Management
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