Latrice McWilliams

Enrollment Eligibility Rep @UnitedHealth Group

Researching errors by comparing enrollment error reports against system information along with CMS (Center for Medicare and Medicaid Services) recordsSending correspondence to members or CMS (Center for Medicare and Medicaid Services) to gather information or provide updates for correctionsReconciling reportsPerforming basic clerical functions with proficient PC skillsAnalytical and Researching techniques to trend or quantify projectsInitiate and assist with developments/changes to increase or change quality and productivityPreparing, processing, and maintaining new member or group enrollmentsResponding to member eligibility or group questions & verify enrollment statusWorking with various types of member correspondenceReconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changesInventory control of member and group transactions dashboard and package development to team members and management as needed