Latrell Giles

About Latrell Giles

I’m an energetic professional with a strong desire to obtain an entry level position where I can utilize my exceptional communication and customer service skills. These skills have been acquired through a combination of academic learning and real-world experience. I consider myself a selfless individual who values the importance of getting the job done correctly. As a former collegiate athlete, I am not afraid of hard work and welcome the challenge of an entry level position where I can showcase my abilities. It was as a college athlete where the characteristics of Pride, Effort, Courage, Discipline and Enthusiasm were instilled in me as part of my team’s 4th Quarter Program and these characteristics will benefit any organization I join.

Experience

1. Associate Banker

   Chase

   Jun 2022 — Present · IL, US

   Engage clients as they enter the branchHelp clients with everyday transactions such as depositing or cashing checks, reordering a debit card, or helping update their addressTeach clients how to use self-service options - Help customers learn how to complete their banking needs, whenever, wherever and however they want with self-service options, including the Chase Mobile App, Chase.com, and ATMs with expert knowledge in our self-service and digital platformsManage wait times to meet with a Banker by scheduling, rescheduling or canceling client meetingsAnd, identify additional opportunities and introduce them to our licensed bankers and One Chase familyEngaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with ChaseAssisting customers and making clients feel appreciatedUtilizing expert knowledge in our self-service digital platform to communicate options to complete banking needs whenever, wherever and however the customer desiresExhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channelsProactively collaborating with others to help customersHelping build relationships with customers by connecting them with team members who can help them address their financial needsEnsuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirementsSupporting customer with traditional banking needs and complex service transactions putting the customer\'s needs at the center of everythingProviding proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals.

Education

• Saint Joseph's College of Indiana

  Associate's degree

  2015 — 2017

• Northern Michigan University

  Bachelor of Science - BS

  2017 — 2020