Latreasie James

Tech Support Technician Ii @Securus Technologies

Atlanta, GA, US

Securus Technologies – Friends and Family Video Visitation System (Texas Department of Criminal Justice TX)| Atlanta Ga•Monitor network performance using SolarWinds Orion and troubleshoot connectivity issues by remotely accessing FortiGate firewalls to assess down nodes, switches, and switch ports, ensuring seamless network functionality.•Configure and update VLAN ports settings in FortiGate, perform barebone configuration changes in Adtran, assign IP addresses, and verify Adtran NCM backups to maintain network integrity and security.•Manage work tickets and cases in Salesforce, collaborate with Field Service Technicians to resolve hardware issues, and provide technical support to internal and external customers, including TDCJ and Securus personnel.•Generate and provide voice biometrics reports to leadership, perform voice biometrics resets for offenders, and manage call restrictions and phone activations to ensure secure and controlled communication access.•Troubleshoot wireless access points using Ruckus Wireless, verify switch and port activity and resolve connectivity issues for seamless communication.

Dekalb Technical College

Computer Systems Networking and Telecommunications

Western Governors University

Bachelor of Science - BS