Latoya Weary

About Latoya Weary

As a dynamic and results-oriented professional with extensive experience in customer relationship management and service delivery, I have honed my skills in cultivating lasting partnerships and driving exceptional outcomes. My ability to leverage a deep understanding of customer needs and business goals allows me to implement strategic solutions that significantly boost customer satisfaction and retention rates. Known for my exceptional problem-solving skills and innovative thinking, I excel in supervising cross-functional teams to surpass performance targets.In my role as a lead investigator for complex claims, I manage high-stakes investigations by analyzing loss data, capturing critical statements, and obtaining public records. My advanced knowledge of property and casualty insurance, coupled with legal and policy expertise, enables me to resolve and settle claims. I oversee estimate reviews and claim settlements within defined authority limits, engaging in strategic negotiations with contractors, adjusters, and insured parties.My analytical skills are crucial in scrutinizing accident details from police reports, medical records, and witness statements to assess claim validity. By evaluating vehicle damage and medical injuries, I accurately gauge the extent of losses and identify necessary repairs or treatments.I am adept at evaluating the specifics and legitimacy of insurance and legal claims to determine their worth and authenticity. As a key liaison, I facilitate clear communication and resolution among claimants, insurers, legal representatives, and other stakeholders. My high efficiency rate in processing claims monthly, coupled with consistent deadline adherence, demonstrates my dedication to client satisfaction.Collaboration is central to my approach, as I work closely with internal teams and external partners to address and resolve claims. My ability to analyze insurance policies and claims documentation allows me to assess coverage and liability while translating intricate legal and technical details for clients and colleagues. By managing comprehensive records of all claim-related activities, including expenses, payments, and settlement negotiations, I have successfully improved customer satisfaction ratings and reduced follow-up inquiries.Below listed are some of my skills that can prove beneficial for other companies:Customer Service Management | Claims Management | Customer Journey Mapping | Strategic NegotiationEmail: t••••••@gmail.com

Experience

1. Subrogation Specialist Ii-demander

   USAA

   Jul 2024 — Present

   As a lead investigator, I dive into high-stakes investigations for complex claims, where I meticulously interpret data, capture crucial statements, obtain public records, and synthesize comprehensive report findings. My role allows me to leverage my deep knowledge of property and casualty insurance, combining legal and policy expertise to resolve and settle claims efficiently. I oversee estimate reviews and manage claim settlements within defined authority limits, skillfully negotiating with contractors, adjusters, and insured parties. My focus is on uncovering and documenting key subrogation opportunities, special investigations unit (SIU) insights, and salvage prospects all while adhering to strict risk management protocols. My approach is all about blending advanced technical skills with a strategic mindset to drive successful outcomes in every case.Key Accomplishments: Secured significant recoveries by pursuing damage claims and achieving full reimbursement of policyholder’s deductibles. Simplified claims processes by negotiating settlements that reduced turnaround time and cut operational costs. Strengthened risk management through identification and control of business risks, complying with policy standards.

Education

• Columbia Southern University

  Master of Business Administration (M.B.A.), Human Resources Management

• Norfolk State University

  BA, Political Science

Skills

• Strategic Planning
• Financial Analysis
• Management
• Training
• Microsoft Excel
• Leadership
• Underwriting
• Business Analysis
• Customer Service
• Process Improvement
• Access
• Risk Management
• Insurance
• Analysis
• Property & Casualty Insurance
• Recruiting