Latoya C.

Manager of Organizational Change Management @Nike

Supported ServiceNow Upgrades, Clones, Patches, Product Management, Operations and Engineering initiatives. Delivered capability tower deployments communications, training and knowledge based articles for Nike\'s Logistics & Innovation, AI, Corporate Policies, Governance, Knowledge Management, NikeNow Campaigns, HR (asset management, on & offboarding), Incident Management, Finance, Procurement & Appropriations Requests projects. Used Agile and Azure DevOps to deliver value to the business quickly while participating in user story, sprint planning, retrospectives & backlog refinement. Served as the lead OCM practitioner in the TechOps communications arena and all 50+ ADKAR messages on what’s changing via Campaign Monitor Automation, Community of Practice (COP) events, Sponsor messages, Retail Zipline announcements, Advisory Board status updates, ServiceNow banners, TechOps newsletters & Slack channels. Captured qualitative & quantitative results on project success & presented OKR performance management project value drops, milestones, deliverables & risks to the TechOps & Transition Management (TM) Leadership Coalition. Established TM Practice Development toolkit with new intake forms, strategies, change plans, roadmap slides, special tactics, CIAs, readiness scorecards, RACI, dashboards, pulse check surveys, hypercare support, risk assessments & persona specific tools to accelerate OCM maturity.