Latoya White

Supervisor of Customer Service @Erbe USA Incorporated

Marietta, GA, US

Lead and manage a high-performing customer service team; directed initiatives that reducedservice backlog by over 60%.• Developed and implemented performance coaching and training programs, improving staffefficiency and morale.• Serve as hiring lead for the department and conduct quarterly reviews, aligning individual andteam performance with organizational goals.• Drive strategic planning and phased execution to meet annual departmental and customersatisfaction objectives.• Conduct operational audits and trend analyses to enhance customer engagement and streamlineservice processes.• Act as a key liaison between senior leadership and customer service staff to ensure qualitycontrol and issue resolution.

Valdosta State University

Bachelor’s Degree, Political Science and Government