Latoya W.

About Latoya W.

I’m a certified cybersecurity and data analytics professional with 7+ years in fraud investigation, SAR reporting, and financial compliance. My recent certifications from ISC2 and FinCEN reflect a strategic pivot into cybersecurity, GRC, and data-driven risk analysis. I thrive in high-stakes environments where secure data handling, threat detection, and regulatory alignment are critical.I’m actively seeking entry-level roles in cybersecurity, GRC, or data analytics where I can apply my investigative insight and technical acumen to protect organizational assets and support mission-driven teams.Let’s connect if you’re hiring for SOC analyst, GRC associate, or data analyst roles — or if you’re building a team that values integrity, precision, and certified talent.

Experience

1. Customer Onboarding Specialist

   Spring Venture Group

   Oct 2025 — Present

   Delivered a seamless Medicare onboarding experience for new clients in a fully remote environment, providing clear guidance and support throughout the enrollment process.• Built strong rapport over phone and digital channels by actively listening, addressing concerns, and tailoring assistance to improve satisfaction and retention.• Collaborated remotely with Sales, Customer Success, and Compliance teams to resolve issues, complete documentation, and maintain accurate client records.• Managed high‑volume inbound and outbound communication while updating CRM systems to track onboarding progress and ensure data accuracy.

Education

• Colorado Technical University

  Associate of Science in business

  2019 — 2021

• Colorado Technical University

  Bachelor of Applied Science - BASC

  2022 — 2025