Latoya Singleton

About Latoya Singleton

Healthcare professional and entrepreneur with over 15 years of management experience and a Medical Assistant background since 2014. Skilled in leading teams, improving patient and customer service experiences, and managing daily operations in fast-paced environments. Known for strong leadership, organization, and the ability to build efficient, patient-focused teams.Skills & Qualifications: • Medical Assisting (since 2014) • Team Leadership & Staff Management • Patient & Customer Service • Clinic / Office Operations • Scheduling & Workflow Coordination • Insurance Verification & Documentation • Conflict Resolution & Problem Solving • Training & Staff Development • Business Ownership / Entrepreneurship • Certified Medical Assistant (CMA) • BLS (Basic Life Support)

Experience

1. Customer Service Team Lead

   UF Health

   Dec 2025 — Present · Jacksonville, FL, US

   Supervise and support customer service representatives • Handle escalated customer issues and complaints • Monitor team performance and productivity • Provide coaching, training, and feedback to staff • Ensure high levels of customer satisfaction • Track service metrics and prepare reports • Assist with scheduling and daily team operations • Communicate company policies and updates to the team

Education

• University of Phoenix

  Associate of Arts and Sciences - AAS, Business, Management, Marketing, and Related Support Services

• University of Phoenix

  Certificate, Human Resources Management and Services

• Thompson Institute

  Diploma, Medical Office Management/Administration

  2009 — 2010

• Lincoln Tech

  Diploma, Medical/Clinical Assistant

  2013 — 2014

• University of Phoenix

  Bachelor of Science - BS, Health/Health Care Administration/Management

Skills

• Clerical Work
• Management
• Team Building
• People Skills
• Medical Billing
• Food Cost Management
• Microsoft Office
• Healthcare
• Phone Etiquette
• Hipaa
• Inventory Management
• Food Service
• Food Service Operations
• Teamwork
• Direct Patient Care
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Medical Coding
• Medical Transcription
• Leadership Development
• Cpr Certified
• Anatomy
• Electronic Medical Record (Emr)
• Vaccinations
• Public Speaking
• Retail
• Strategic Planning
• Epic Systems
• Vital Signs
• Event Management
• Ekg
• Patient Safety
• Filing
• Cardiopulmonary Resuscitation (Cpr)
• Supervisory Skills
• Physiology
• Medical Records
• Leadership
• Team-Oriented
• Office Administration
• Medical Terminology