Latoya N. Rainey

Senior Client Success Manager @Phreesia

Linden, NJ, US

Overseeing the leading, coaching, and mentorship of team members on best practices and successfully driving growth opportunities- Responsible for reviewing pipeline opportunities, revenue, and client satisfaction risk- Providing support where needed, including with open projects for the team while helping to improve client utilization, retention, and overall client satisfaction- Working alongside an experienced team of Client Success Associates, Team Leads, and Client Success Directors to fully engage the client at all levels and execute specific initiatives designed tomaximize business value for all clients- Performing as a strong problem solver, both detail-oriented and comfortable in a fast-pacedenvironment, and experienced working with internal and external customers.

Virginia State University

BS

Regis University

MBA