Latoya Eatmon
- Role
- Branch Manager at Wells Fargo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Latoya Eatmon
VP, Regional Bank Manager with 13 years of experience expertly managing daily branch…
Experience
Branch Manager
Feb 2019 — Present
Expertly Managed daily branch operations ensuring compliance with bank procedures, focusing on both the operational success of the branch, training, and professional development of employees. Developed and administered budgets, business development goals/objectives, staffing models, hiring process, schedules, and performance standards. Extensive and in-depth knowledge of products, procedures, systems, and possess strong financial acumen. • Superbly leads a team of 15 employees and serve as a role model for delivering exceptional customer service, managing, and engaging in business development activities, while ensuring a focus on building relationship with customers. Collective efforts ensured customers understood their financial needs and leading to financial success. • Routinely and proactively resolved all concerns from bank customers. Calmly and effectively ensured their concerns were addressed to their satisfaction in accordance with bank policies and guidelines. • Leverage coaching and performance management tools to foster a positive work environment. Focused on encouraging, motivating, and developing team members to maximize their potential. • Actively participate in community events, committees, and business groups. Coordinated with Wells Fargo at Work partners to provide Personal Financial Management classes with employees. Key Accomplishments: • Increased Affluent and Business book of business growth by 15% • Served as Wells Fargo at Work Liaison for District to increased offsite event workshops to 100% participation. • Improved Customer Service and Mystery Shop surveys from Unacceptable to Acceptable which increased customer overall satisfaction by 20%.
Education
Winston-Salem State University
Bachelor of Arts (B.A.), Rehabilitation Studies
2004 — 2008
Strayer University
Master of Business Administration (M.B.A.), Finance, General
2009 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.