Latosha J.

About Latosha J.

From launching new business innovations to leading large-scale operations across multiple…

Experience

1. Regional Operations Manager Seattle - Global Accounts

   WeWork

   Jul 2019 — Present

   Perform as a liaison to Enterprise client’s senior leadership team for site operations including facilities, security, janitorial, membership tech, and food & beverage in multiple Puget Sound sites occupied by the client • Lead implementation of client’s program standards, provide leadership and guidance to community teams to drive efficiency and ensure consistent execution of daily operations resulting in the best member experience • Responsible for creating SOP’s and KPI dashboard to track ops processes and mitigate escalations in support of client’s initiatives; utilize continuous improvement practices to identify gaps that surface while navigating a complex landscape with sometimes conflicting principles • Act as a primary escalation point for the Portfolio Managers and their direct reports; responding as appropriate or providing guidance while looping in key stakeholders for visibility. • Create a building launch playbook covering operations and project deliverables in alignment with WeWork’s operations and the client’s expectations, using their guardrails and desired outcome as parameters. • Manage and report the completion of the client’s actionable items based on time constraints and per guidance, reporting portfolio updates on a daily, weekly or monthly cadence on various leadership calls • Key participant in bi-annual account budget preparations, ensuring accurate execution of monthly accruals and customer invoicing • Partner with the team to create quarterly OKR’s that follow the team’s vision for exponential growth, key objectives and metrics to achieve the vision • Coach and create an inclusive high performance culture with both direct and indirect reports

Education

• University of Houston

  Corporate Entrepreneurship Certificate (CEC), Entrepreneurial and Small Business Operations

  2004 — 2006

• University of North Texas

  Bachelor of Arts (BA), Entrepreneurial and Small Business Operations

  2006 — 2009

Skills

• Selling
• Portfolio Management
• Customer Service
• Business Development
• Competitive Analysis
• Real Estate
• E-Commerce
• Marketing
• Consultative Selling
• Real Estate Transactions
• Creative Problem Solving
• Client Liaison
• Sales
• Investment Properties
• Relocation
• Contract Negotiation
• Negotiation
• Residential Homes
• Consumer Goods
• Recruiting
• Leadership
• Working with First-Time Home Buyers
• Inventory Management
• Customer Relationship Management (Crm)