Latonya Reid
Strategic Client Services Leader | Transforming Experiences & Driving Excellence
- Role
- Account Manager at Ready For Social
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Latonya Reid
As a seasoned Client Services Executive with over 15 years of progressive experience in the healthcare sector, I have cultivated a reputation for setting new benchmarks of operational excellence and delivering peak client satisfaction levels. My journey has been defined by transformative leadership, strategic partnership cultivation, and a relentless pursuit of enhancing organizational productivity through innovative solutions. Specializing in optimizing onboarding procedures and training programs, as well as implementing technological advancements, I have driven over 27% increases in productivity within just six months. My expertise lies in leading and mentoring diverse teams of customer service and insurance specialists, empowering them to adapt seamlessly to new policies and procedures, whether in person or online. I have exceeded client satisfaction targets throughout my career, achieved remarkable success rates, and spearheaded innovative programs to drive engagement and customer satisfaction to new heights. I am adept at leveraging technology to streamline operations, empower staff, and deliver exceptional client service, always with a keen eye on data-informed decision-making and fostering strong client relationships. I am passionate about driving change, fostering a culture of excellence, and leading dynamic teams towards exceptional outcomes. Join me on this journey of transforming client experiences, driving innovation, and modernizing service delivery. Together, let’s unlock new possibilities and create a new standard of client service excellence. Let’s connect and explore how we can collaborate to elevate your organization’s client services to unprecedented levels of success and satisfaction.
Experience
Account Manager
Dec 2021 — Present · Atlanta, GA, US
Increased user engagement with the SaaS program by over 67%• Analyzing running campaigns and providing reporting showing the ROI for the campaign• Perform research on current benchmark trends and audience preferences• Collaborate with other teams, like marketing, sales, and customer service, to ensure brand consistency• Serve as the main point of contact in all matters related to client concerns and needs
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Health/Health Care Administration/Management
DeVry University
Bachelor of Science (BS), Computer and Information Sciences and Support Services
2001 — 2005
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