Latonya

About Latonya

Transforming Remote Support Through Leadership, Strategy & Scalable Training As…

Experience

1. CEO and Executive Director

   Lateam Llc

   Nov 2012 — Present

   Strategic Leader | Virtual Training Expert | Performance AcceleratorAs the founder of LATEAM, LLC, I’ve built a nationally recognized virtual call center that delivers elite customer support, sales, and technical service for 28+ Fortune 500 clients. I empower remote professionals through high-impact coaching, data-driven performance strategies, and scalable training programs that drive measurable business outcomes. Core Competencies & Highlights • Designed and delivered end-to-end training for multiple software platforms—blending customer education, soft sales, and issue resolution, with evaluation scores consistently above avearge. • Led and mentored remote teams of 30+ agents, fostering accountability, productivity, and a culture of continuous improvement.• Created dynamic learning experiences using tools like WebEx, supporting new hires, managers, and internal trainers in both virtual and in-person environments.• Served as lead trainer and mentor, conducting Train-the-Trainer sessions and delivering sales enablement across roles and functions.• Demonstrated success in coaching, negotiations, client relations, proposal writing, and complaint resolution.• Highly skilled in balancing strategic leadership with operational precision—streamlining workflows, managing records, and aligning team output with organizational goals.I’m passionate about creating remote ecosystems where people feel supported, prepared, and empowered to deliver excellence. Ready to collaborate with forward-thinking teams driving the future of virtual service delivery and performance training.#LATEAMLLC #Leadership #RemoteWorkforce #TrainingDesign #CustomerExperience #CallCenterExcellence #CoachingCulture #StrategicGrowth

Education

• Mifflin High

  College Prep Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

  1980 — 1984

• Franklin University

  Accounting

  1985 — 1986

Skills

• Access
• Workforce Management
• Negotiation
• Coaching
• Recruiting
• Analysis
• Call Center
• Customer-Focused Service
• Word
• Process Scheduler
• Customer Experience
• Training Delivery
• Powerpoint
• Microsoft Excel
• Employee Relations
• Strategic Planning
• Leadership
• Brick and Mortar and Virtual Training
• Customer Retention
• Mentoring
• Customer Service
• Microsoft Word
• Public Speaking
• Highly Organized & Strong Analytical Abilities
• Management
• Team Building
• Excel
• Call Centers
• Teamwork
• Energetic Leader
• Microsoft Office
• Pro-Active Leader
• Outlook
• Problem Solving
• Operations Management
• Account Management
• Retail
• Customer Relations
• Nasd Series 6
• Telephone Skills